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Refund & reprint policy

Last updated 4 November 2026

This policy says when you can cancel an Order Line, what to do about a faulty print, and how refunds reach you. It is part of our Terms.

Cancellation

  • You can ask to cancel an Order Line until its Production starts. You get a full refund of that line.
  • If you cancel every line of an Order, we refund the Delivery Charge too.
  • Once an Order Line's Production has started, it cannot be cancelled.
  • We may cancel an Order, or a line of it, for our own reasons until it is dispatched. If we do, we refund what we cancel in full.

Faulty prints

If a print arrives faulty, send us photos of it on WhatsApp (opens in a new tab) within 7 days of delivery. Once our Staff confirm the defect, we make a free Reprint of it.

If your delivery is lost or arrives damaged, tell us on WhatsApp (opens in a new tab); once we confirm it with the courier, we make a free Reprint.

These are not defects:

  • errors in your own Artwork, such as spelling, wrong content or low-resolution images;
  • small colour differences between your screen and the print.

Passing Preflight checks a file's format, not its content, so please check your Artwork carefully before you pay.

Refunds

We issue a refund the day it is approved. It reaches your card in about 5 to 10 working days, depending on your bank.